BPC COMMERCIAL PTY LTD ABN 69 607 639 476

Privacy Policy

BPC Commercial is committed to protecting the privacy and confidentiality of your personal and business-related information. This Data Privacy Notice explains how we collect, use, store, and disclose information in relation to the provision of tech hardware and associated services to our corporate clients. Our practices comply with relevant privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable data protection laws.

Who is Collecting?

Any personal data provided to or collected by BPC Commercial is controlled by BPC Commercial Pty Ltd, 61-65 Geddes St, Mulgrave, Victoria, 3170, the data controller.

This Privacy Notice applies to personal data collected by BPC Commercial in connection with the services and products we offer. References to “BPC Commercial” in this Notice means BPC Commercial and any company directly or indirectly owned and/or controlled by BPC Commercial and any of its related bodies corporate that you are interacting with or have a business relationship with hereinafter.

This Privacy Notice also applies to BPC Commercials marketing content, including offers and advertisements for products and services, which we (or a service provider acting on our behalf) send to you on third-party websites, platforms and applications based on your site usage information. These third-party websites generally have their own Privacy Notice and Terms and Conditions. We encourage you to read them before using those websites.

This Privacy Policy forms part of our Terms of Trade. To review our terms please go to Terms of Trade

The Kinds of Information We Collect

You can visit BPC Commercial online without revealing any personal information. However, there are situations where we may need to collect information from you to effectively provide our products and services. The types of information we may collect include:

  • Client Contact Information: This includes your name, job title, company name, business email address, phone number, and physical business address. We use this information to communicate with you regarding your account, orders, and the services you have requested.
  • Identification Information: Information necessary to verify your identity or authorisation to act on behalf of a corporate entity, such as proof of identity, authorisation letters, or other verification documents.
  • Product and Service Information: Details about the products and services you seek from us or have purchased from us, including order history, service preferences, and support requests. This helps us customise our offerings and provide ongoing support.
  • Records of Interactions: We maintain records of our interactions with you, including communications through phone, email, video calls, fax, in-person meetings, and written correspondence. These records help us manage our relationship with you and provide effective customer service.
  • Financial Information: If you request credit or payment terms, we may collect information regarding your financial position, such as your credit and financial history, credit scores, and details of any prior adverse credit events. This may also include bank account information and payment card details required for invoicing and processing transactions.
  • Technical and Device Information: When you or your employees use our hardware or access our online services, we may collect technical data, such as IP addresses, device identifiers, system configurations, and performance metrics, to ensure the proper functioning and security of our services.

How We Collect Your Information

We collect information through various methods to provide a seamless experience when you engage with our products and services. These include:

  • Direct Collection:
  • During Direct Interactions: We collect information directly from you or your authorised representatives when you engage with us through phone calls, emails, online chat, video meetings, or in-person discussions. This includes when you inquire about our products, place orders, request support, or participate in surveys.
  • Online Forms and Portals: Information may be collected when you complete forms on our website, register for an account, or subscribe to updates about our products and services. We may also use cookies and similar technologies to collect information when you visit our website to enhance your experience.
  • Collection from Third Parties:
  • Public Sources: Information that is publicly available, such as business directories or public registers, may be collected to verify your business information or to update our records.
  • Agents, Advisers, and Referrers: We may collect information provided by third-party agents, advisers, or referrers who assist in the promotion or delivery of our products and services to you.
  • Information Service Providers: We may obtain information from third-party providers, including identity verification services, data aggregators, and other industry sources, to ensure the accuracy and completeness of the information we hold.
  • Credit Reporting Agencies: If you seek credit or payment terms, we may collect information about your financial standing and creditworthiness from credit reporting agencies to assess risks and manage payment arrangements.
  • Automatic Collection:
  • Device and Usage Data: When you use our hardware or access our digital services, certain data is automatically collected through technical means, such as system logs, device diagnostics, and usage analytics. This helps us monitor and optimise the performance, security, and reliability of our products and services.
  • Information from Authorised Representatives:
  • From Your Employees or Representatives: If you designate employees or other representatives to act on behalf of your organisation, we may collect information from them as part of managing your account or providing services. You are responsible for ensuring that they are aware of this Privacy Notice and that they provide accurate information.

Why We Collect Your Information

We collect personal and business-related information for several key reasons, all of which are focused on providing effective service, ensuring compliance with legal requirements, and maintaining the security of our operations:

  • To Provide Products and Services: We collect information to facilitate the delivery, installation, and support of the tech hardware and services you purchase from us. This includes setting up your account, processing orders, customising solutions to meet your needs, and providing technical support.
  • To Communicate with You: Your contact information allows us to keep you informed about the status of your orders, product updates, service changes, and any important notices. We also use it to respond to your inquiries and provide customer support.
  • To Improve Our Offerings: We analyse the information we collect to enhance the quality and functionality of our hardware, digital services, and support offerings. This includes using usage data and feedback to make improvements to our products and develop new services that meet your evolving needs.
  • To Meet Legal and Regulatory Obligations: We collect information to comply with legal and regulatory requirements, including obligations under the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and other applicable laws. This may involve maintaining records for audit purposes, managing warranties, and ensuring compliance with data retention requirements.
  • For Marketing and Promotional Activities: With your consent or as permitted by law, we may use your contact information to send you information about our products, services, events, or promotions that may be of interest to you. You can opt out of receiving these communications at any time.
  • To Assess Creditworthiness: When you seek credit or payment terms, we collect financial information to evaluate your ability to meet payment obligations, manage risks, and determine suitable payment terms or limits.
  • To Protect Our Business and Customers: We collect and process information to prevent fraud, monitor compliance with our terms of trade, ensure the security of our digital platforms, and protect against unauthorised access or data breaches.

We are committed to ensuring that the information we collect is handled in accordance with our privacy obligations and your expectations. All collected data is used strictly for the purposes outlined above and is kept secure using appropriate technical and organisational measures.

How We Use Your Information

We collect, process and disclose your personal data only for specific and limited purposes. We use the information we collect for the following purposes:

  • Provision of Products and Services: To deliver and manage the tech hardware and services you have requested, including installation, maintenance, and ongoing technical support.
  • Client Support and Communication: To respond to your inquiries, provide technical support, and manage customer relationships, including through emails, calls, or online support channels.
  • Product Improvement: To analyse technical data and usage patterns to improve our products and services.
  • Billing and Payment Processing: To manage billing, invoicing, and payment for our hardware and services.
  • Compliance with Legal Obligations: To fulfill legal and regulatory requirements, including audit and reporting obligations.

Disclosure of your Personal information

We respect the confidentiality of your information and will not sell or rent it to third parties. However, we may share your information in the following circumstances:

  • Service Providers and Contractors: We may engage third-party service providers to assist with business operations, including data storage, customer support, and payment processing. These providers are required to protect your data and use it only for the purposes we specify.
  • Affiliates and Partners: We may share data with our affiliates or partners where necessary for the delivery of hardware or services (e.g., for warranty claims or troubleshooting).
  • Legal Requirements: We may disclose personal or business-related information if required by law, such as in response to a subpoena, government request, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. In such cases, you will be notified of any changes in the data handling practices.

BPC Commercial Human Resources

If you provide information related to an employment opportunity with us or a related enquiry, whether advertised on our website or otherwise, such as a resume or curriculum vitae, we will use this information throughout BPC Commercial for the purpose of employment consideration. We will keep relevant information submitted safely and securely, as required by law.

Accuracy and Security

We aim to ensure that the personal information we hold about you is accurate, up-to-date, and complete. We place a high priority on the security of personal information.

We implement appropriate technical and organisational measures to ensure the security of the personal and business-related information we process. These measures include:

  • Encryption: We use encryption technologies to protect your information during transmission and storage.
  • Access Controls: We restrict access to your information to authorised personnel who need it for legitimate business purposes.
  • Security Monitoring: We use firewalls, intrusion detection systems, and other monitoring tools to prevent unauthorised access or data breaches.

While we take reasonable precautions to protect your information, no system is completely secure. We encourage you to take additional steps, such as securing your systems and devices, to protect your own data.

Data retention

We retain your personal and business-related information for as long as necessary to fulfill the purposes for which it was collected, or as required by legal and contractual obligations. Once your information is no longer needed, we will securely delete or anonymise it.

Your Personal Information and Your Rights

As a corporate client or an individual user, you have certain rights regarding your personal information. These include:

  • Access: You can request access to the personal information we hold about you or your organisation.
  • Correction: You may request that we correct any inaccurate, outdated, or incomplete information.
  • Deletion: You may request that we delete your personal information where it is no longer necessary for the purposes for which it was collected.
  • Complaints: If you believe we have breached your privacy rights, you can contact us to resolve the issue. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of the rights, please write to us at [email protected]. Firstly, all such request will be evaluated to establish your identity before providing the information, and depending on the nature of the request, a fee may apply to cover our reasonable costs.

Secondly, while we are committed to provide such information requested, we reserve the right to refrain from disclosing such information, if we believe that we should not comply with the request on grounds specified under the Privacy Act 1988. If this is the case, we will give you written reasons for our decision.

Disclosing Your Information to Overseas Recipients

Our services may rely on third-party financial and other service providers, some of which may be located overseas. In order to provide our service/s, we may transfer essential relevant information about you to our service providers.

Cookies

A “cookie” is a packet of information placed on a user’s computer by a website for record-keeping purposes. We may use cookies and other technologies on our websites to monitor traffic patterns, manage advertising, and other activities. A cookie does not identify you personally but identifies your computer. You can set your browser to notify you when you receive a cookie, and this will provide you with an opportunity to either accept or reject it each time.

External Websites

Our website contains references or links to other websites. Those references or links may in turn refer or link to other references or links. BPC Commercial and its directors, officers, employees, or agents are not responsible for any privacy policies or practices of any of those external websites.

Enquiries and Complaints

If you have any questions regarding our Privacy Policy or handling of information, please direct your query to us at [email protected]. If you have a complaint about a breach of the APPs or any other privacy-related matter, we will respond to let you know who will be handling your matter and when you can expect a further response. If your complaint is not resolved to your satisfaction, you may have the right to escalate the matter to an external dispute resolution scheme or regulatory authority. We can provide further details of the appropriate scheme/regulator for you on request.

Changes to Our Privacy Policy

This Privacy Policy may be changed from time to time, and we encourage you to check our website for any updates.

More Information

If you want more information about this Privacy Policy, if you want to enquire about any of your personal information, or if you believe your personal information is inaccurate, out of date, or incomplete, please contact us at [email protected]

You can obtain more information on privacy at the website for the Office of the Australian Information Commissioner: www.oaic.gov.au

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and online services to enhance user experience, analyse traffic, and improve our offerings. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

Updates to this Privacy Notice

We may update this Data Privacy Notice from time to time to reflect changes in our business operations, technologies, or legal requirements. When we make changes, we will update the “Effective Date” at the top of the notice and provide a summary of material changes. We encourage you to review this notice periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or how we handle your information, please contact us at:

BPC Commercial

Address: 61-65 Geddes St. Mulgrave, Victoria, 3170.

Email: [email protected]

Phone: 1300 446 377

BPC Commercial Privacy Policy January 2024